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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marjorie Bribitzer

January 16, 2026

5  out of  5
rating by Marjorie Bribitzer
"I have used State Farm for many years and always found their service excellent. I feel that even when something goes wrong, they have my best interest at heart."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Cristel Noel’s Team. "
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Felipe Cardona

January 16, 2026

5  out of  5
rating by Felipe Cardona
"Excelente servicio y atención por parte de State Farm y el apoyo de Lili."
We responded:
"Thanks so much for the fantastic rating, Felipe! We are so glad you had a positive experience with us here on State Farm Agent Cristel Noel’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Pamela Williams

January 16, 2026

5  out of  5
rating by Pamela Williams
"The previous owners of State Farm almost had me letting you all go but thank God Cristel Noel and her great staff(notably Eli) have changed my perspective completely. I am so pleased with everyone. The kindness and helpfulness have been a great change. I am really big on customer service and I am very pleased with Eli especially."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Cristel Noel’s Team! We deeply appreciate your kind words here in Richmond . "
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Annette Bonacci

January 15, 2026

5  out of  5
rating by Annette Bonacci
"Ben was incredibly helpful in reviewing my policies and taking the time to answer all of my questions. He made everything easy to understand and was thorough with both my personal and business insurance needs. I really appreciated his patience, knowledge, and attention to detail. Highly recommend working with Ben and the team at Cristel Noel State Farm!"
We responded:
"Thank you for taking the time to leave such a great review, Annette. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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James Tyree

January 14, 2026

5  out of  5
rating by James Tyree
"I thought their customer service was excellent. Ben was very helpful and knowledgeable about the issues that I had. He was also able to answer all of my questions."
We responded:
"Thank you for your kind review of State Farm Agent Cristel Noel’s Team. We appreciate it! Thank you for the amazing review, James! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Jonny Jonny

January 8, 2026

5  out of  5
rating by Jonny Jonny
"Lili es una excelente persona Excelente trato para mí como cliente Muchas gracias por ayudarme!!! Y sobre el pago de mis seguros Antes pagaba el doble con otras compañías De seguros.. Ahora con State Farm es diferente pago mucho menos"
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Dianne Proctor

January 7, 2026

5  out of  5
rating by Dianne Proctor
"I contacted State Farm to request documentation and spoke with Eli, who provided excellent assistance with the required paperwork. He also guided me through the setup of Drive Safe, demonstrating patience and clarity throughout the process, as I am not particularly tech-savvy. Eli took the necessary time to ensure everything was completed correctly and was both thorough and professional. I greatly appreciated his support and level of service."
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Gauge

December 29, 2025

5  out of  5
rating by Gauge
"I’ve had a great experience working with this insurance company, and especially with my agent, Ben. From the very beginning, Ben was incredibly knowledgeable, responsive, and easy to work with. He took the time to actually explain my options, answer every question I had, and make sure I understood what I was getting instead of just rushing me through the process. It’s clear he genuinely cares about his clients and wants what’s best for them. Anytime I’ve needed help or clarification, Ben has been quick to respond and extremely reliable. If you’re looking for an insurance agent who is professional, trustworthy, and truly on top of his work, I highly recommend Ben."
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Todd Ramey

December 29, 2025

5  out of  5
rating by Todd Ramey
"I dealt with Ben at a very difficult time in my life financially. He was very kind gave me suggestions on how to reduce my insurance cost did not talk down to me at all even though he knew I was going to be late with my payment that month was very understanding very kind very knowledgeable on the products and all of the options that I had."
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Laura Morales

December 19, 2025

5  out of  5
rating by Laura Morales
"Gracias Lili por el buen servicio, ahora pagamos menos y nos atienden mucho mejor"
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S SSR

October 29, 2025

5  out of  5
rating by S SSR
"I cannot express how happy I am with my new State Farm policies for home and auto. The representative I worked with , Ben, was great. He took time to understand our needs and did a lot of homework to find us applicable discounts to our policies. We are saving thousands per year with better coverage than our previous provider. I highly recommend Ben."
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Floi Pablo

August 6, 2025

5  out of  5
rating by Floi Pablo
"The experience in general is very good in state farm staff with good customer service helping to solve different procedures"
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Ignacio Mata

August 6, 2025

5  out of  5
rating by Ignacio Mata
"I have had a very good experience with this office, especially from Mila, she was very kind and patient"
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Gabriela Oviedo

August 6, 2025

5  out of  5
rating by Gabriela Oviedo
"Thank you Mila for helping me figured out my bill and explaining my coverage, you are amazing!"
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Fernando Sierra

August 5, 2025

5  out of  5
rating by Fernando Sierra
"Muchas gracias por su colaboración gracias Melissa por su atención 10 d10 siper recomendado"
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Ana Castro

August 5, 2025

5  out of  5
rating by Ana Castro
"Muchas gracias equipo de Cristel Noel Estoy muy satisfecha con su servicio, siempre están atentos a cualquier duda oh inquietud que tengo incluso e recomendado con ustedes a mis amistades y familiares y hoy recibí un detalle muy lindo de parte de ustedes Muchas gracias!!!"
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Arley Nunez

June 30, 2025

5  out of  5
rating by Arley Nunez
"Gracias por el buen servicio, super recomendado"
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Yeymi Gonzalez

June 19, 2025

5  out of  5
rating by Yeymi Gonzalez
"I had an excellent experience working with patry as my insurance agent. From the beginning, she was professional, knowledgeable, and incredibly helpful. She took the time to understand my needs and explained all my options clearly, making the entire process smooth and stress-free."
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Kevin Potter

April 2, 2025

5  out of  5
rating by Kevin Potter
"I have had my insurance with Cristel and her team since they opened this office. I have worked with Mila directly and she is fantastic. She is both professional and personal, as well as clear and confident. It's a pleasure working with people like this, and I would recommend them to everyone."
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Jeanny kennedy

November 22, 2024

5  out of  5
rating by Jeanny kennedy
"They do very good customers service 👏 👍"
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Jennise Contreras

November 22, 2024

5  out of  5
rating by Jennise Contreras
"Me gustó mucho su trato , sus buenas recomendaciones y su excelente profesionalismo, Angélica Primera me atendió y quedé encantada con su atención"
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Kevin Washington

October 25, 2024

2  out of  5
rating by Kevin Washington
"I love State farm but this office may want to update their phone number because when I try to call it keeps telling me the number is no longer in service"
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Usha Khan

October 6, 2023

5  out of  5
rating by Usha Khan
"Spoke with Monica G Womack and she was very knowledgeable and helpful. She saved us tons with our auto insurance plan"
We responded:
"We appreciate your review! We are delighted that we were able to save you money, and it is our goal to provide you with everything you need to feel confident and knowledgeable about all of your policies. We value you! "
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Chelsea Rushbrook

October 3, 2023

5  out of  5
rating by Chelsea Rushbrook
"Justin made insuring my vehicle quick and painless. I was able to get my vehicle insured while waiting in line at DMV to get my service ticket."
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Bunny Cerbo

September 20, 2023

5  out of  5
rating by Bunny Cerbo
"Spoke with Justin at State Farm and he was absolutely considerate and very knowledgeable. I had a great experience and would highly recommend State Farm!"
We responded:
"Bunny, we are so delighted that you had a great experience with our agency! It is our pleasure to provide you with excellent service every time. Thank you for your review."